Privacy Policy

Including Cookies Policy (UK)

Effective Date: 26.05.2023

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At Puzzleboat Ltd we value your privacy and believe in safeguarding your data. This Privacy Policy ("Privacy Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, "Personal Data" refers to any information that on its own, or in combination with other available information, can identify an individual.

Scope

This policy applies to the Puzzleboat Ltd websites and domains.

This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non Mother Puzzler) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

Processing Activities

This Privacy Policy applies when you interact with us by doing any of the following:

Visit any of our websites that link to this Privacy Policy
Make use of our services

Personal Data We Collect

Data You Provide

When you make a purchase, or attempt to make a purchase, we collect personal data as part of your order information.

This data includes:

Information such as your name, email address and address
Payment information such as your billing address, phone number, credit card, debit card or other payment method

Device and Usage Data

When you visit a Puzzleboat Ltd website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Data we collect from third parties

We may receive your personal data from third parties such as partners and other sources. This information is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control on how your personal data is handled by third parties. You have the right to review and rectify this information. If you have any questions you should first contact the relevant third party for further information about your personal data.

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services are governed by third parties’ privacy statements, which you should review to better understand those third parties’ privacy practices.

Purpose and Legal Basis for the Processing of Personal Data

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

We may use your Personal Data for the following purposes:

To provide and maintain our service, including to monitor the usage of our service
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service
To contact you: to contact you by email, telephone, SMS or other equivalent forms of electronic communication regarding updates or informative communications related to products or contracted services, when necessary.
To manage your requests: to attend and manage your requests to us.
For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some of all of our assets whether as a going concern or as part of bankruptcy, liquidation or similar proceeding in which personal data held by us about our service users is among the assets transferred.

Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required If any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

Sharing and Disclosure

We will share your personal data with third parties only in the ways set out in this Policy or set out at the point when the personal data is collected.

Our online store is powered by Wix. You can read more about how Wix uses your Personal Information here:

www.wix.com/privacy

We use third party services for payment processing (e.g. payment processors). We will not store or collect your payment card information. That information is provided directly to our third party payment processors whose use of your personal information is governed by their Privacy Policy. We use the following payment processors to keep your payment information secure:

Klarna, you can read more about how Klarna uses your Personal Information here:
- https://www.klarna.com/uk/privacy/
Paypal, you can read more about how Klarna uses your Personal Information here:
- https://www.paypal.com/uk/webapps/mpp/paypal-and-your-data

We may share your personal information in the following situations:

With service providers: we may share your personal information with Service Providers to monitor and analyse the use of our Service, for payment processing, to contact you.
For business transfers: we may share or transfer your personal information in connection with or during negotiations of any merger, sale of company assets, financing or acquisition of all or a portion of a business to another company.
With affiliates: we may share your information with our affiliates, in which are we will require those affiliates to honor this privacy policy. Affiliates influce our parents company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With your consent: we may disclose your personal information for any other purpose with your consent

Legal Requirement

We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property.

Cookie Policy

What are cookies?

A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

How we use cookies

To give you the best experience possible, we use the following types of cookies:

Necessary cookies
- These cookies are essential for this site to work properly and they allow you to navigate the site and use our features. These cookies allow us to measure and analyse how our customers use the site, to improve both it’s functionality and your shopping experience.
Analytics.
- We collect analytics about the types of people who visit our site to improve our service and product.

Retention & Deletion

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need your personal data we will remove it from our systems and/or take steps to anonymise it.

Your Rights to Your Personal Data

Right to Access & Right to Portability
- You have the right to request a copy of the personal data we process about you, and you have the right to obtain personal data we hold about you in a structured, electronic format
Right to Rectification and Right to Restrict Processing
- You have the right to have incomplete or inaccurate personal data that we process about you rectified and you have the right to restrict our processing of your data unless we are not able to delete the data due to a legal or other obligation
Right to be Forgotten
- You have the right to request that we delete your personal data, except where we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise of defend legal claims
Right to Objection
- Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights or we need to continue to process the data for the establishment, exercise or defence of a legal claim.

Withdrawing Consent

If you have consented to our processing of your personal data, you retain the right to withdraw your consent at any time, free of charge. If you wish to withdraw your consent, please contact us at privacy@motherpuzzler.com

How To Exercise Your Rights

You can make a request to exercise any of your data rights by sending a request to our team at hq@puzzleboat.com

For your own privacy and security, we may require you to prove your identity before providing the requested information.

Changes

We may modify this Policy at any time. If we make changes to this Policy we will post an updated version on our Site. When using our services you will be asked to review and accept our Privacy Policy.

Complaints

If you have a complaint about this policy or about your personal information that we hold then please contact us at hq@puzzleboat.com . You retain the right to lodge a complaint with the local data protection authority, the Information Commissioner’s Office.

Contact Us

hq@puzzleboat.com

43 Alexandra Park Street Glasgow G31 TUB

Terms & Conditions of Use of Site

These Terms and Conditions ("Agreement") govern your use of the Puzzleboat online store ("Website") operated by Puzzleboat ("Company" or "We"). By accessing and using the Website, you agree to be bound by these terms and conditions. Please read this Agreement carefully before placing an order or using any of our services. If you do not agree with any part of this Agreement, you must refrain from using the Website.

Use of the Website 1.1. You must be at least 18 years old or have the legal capacity to enter into a binding contract in your jurisdiction to use the Website. 1.2. You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations. 1.3. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. 1.4. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion without prior notice.
Product Information and Pricing 2.1. We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee the accuracy, completeness, or reliability of any product information on the Website. 2.2. We reserve the right to modify, update, or discontinue any product or service without prior notice. 2.3. All prices on the Website are in GBP (British Pounds) and are inclusive of applicable taxes. Shipping and handling fees may apply and will be displayed at the checkout process.
Ordering and Payment 3.1. By placing an order through the Website, you are making an offer to purchase the products selected. All orders are subject to acceptance by us. 3.2. We accept payment via the payment methods indicated on the Website. You agree to provide accurate and complete payment information and authorize us to charge the applicable amount for your order. 3.3. In the event of a pricing error or inaccuracies in the product information, we reserve the right to cancel or refuse any orders placed for such products. 3.4. We retain ownership of the products until full payment is received from you.
Shipping and Delivery 4.1. We will make reasonable efforts to ship orders promptly. However, we do not guarantee any specific delivery times and shall not be liable for any delays or damages arising from shipping or delivery. 4.2. Shipping costs, if applicable, will be displayed during the checkout process. Additional customs duties or taxes may apply for international shipments, and you are responsible for any such charges.
Returns and Refunds 5.1. We want you to be satisfied with your purchase. If you are not happy with a product, please contact our customer service within 14 days of receiving the item to request a return or exchange. 5.2. Returned products must be unused, in their original condition, and accompanied by the original packaging and proof of purchase. 5.3. We reserve the right to refuse returns or refunds if the products are damaged, show signs of use, or do not meet our return policy criteria. 5.4. Refunds will be issued using the original payment method, excluding any shipping charges, within a reasonable timeframe after the returned products are received and inspected.
Intellectual Property 6.1. All content on the Website, including text, graphics, logos, images, videos, and software, is the intellectual property of Puzzleboat or its licensors and is protected by applicable intellectual property laws. 6.2. You may not use, reproduce, modify, distribute, or exploit any content from the Website without our prior written permission.
Limitation of Liability 7.1. To the maximum extent permitted by law, Puzzleboat shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, including but not limited to loss of profits, data, or business opportunities. 7.2. We make no warranties or representations, express or implied, about the accuracy, reliability, or completeness of the information and content on the Website.
Governing Law and Jurisdiction 8.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. 8.2. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments 9.1. We reserve the right to modify or update this Agreement at any time. Any changes will be effective immediately upon posting on the Website. 9.2. It is your responsibility to review this Agreement periodically to stay informed of any updates or changes.

By using the Puzzleboat online store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact our customer service for assistance.