Returns Policy

Puzzleboat Returns Policy (UK)

Effective Date: 26.05.2023

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We strive to provide you with the best online shopping experience. We understand that occasionally, you may need to return a product, and we are committed to making the returns process as seamless as possible. Please read our returns policy below, which is compliant with the UK consumer rights laws.

1. Right to Cancel: You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the product(s).

2. How to Initiate a Return: To exercise your right to cancel, please notify us of your decision to return the product(s) by [insert preferred method, such as email, phone, or a dedicated returns form]. Please provide us with your order details, including order number, product name(s), and your contact information. We will guide you through the return process and provide any necessary instructions.

3. Return Requirements: To be eligible for a return, the following conditions must be met:

   • The product(s) must be in their original condition, unused, and with all tags and labels intact.

   • The product(s) must be securely packaged in their original packaging, or equivalent protective packaging, to prevent damage during return transit.

   • Any included accessories, manuals, or promotional items must also be returned.

4. Return Shipping: The cost of return shipping will be your responsibility, unless the return is due to our error or a faulty product. We recommend using a tracked shipping method to ensure safe and timely return delivery.

5. Refund Process: Upon receiving the returned product(s) and verifying their condition, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

6. Deductions from Refunds: We may make deductions from the refund amount if the returned product(s) have been damaged due to negligence or improper handling on your part. Any diminished value of the product(s) resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning may be deducted.

7. Exceptions to the Right of Cancellation: The right to cancel does not apply to:

   • Products that are personalized or made-to-order.

   • Sealed goods that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery.

   • Products that have been mixed inseparably with other items after delivery.

8. Faulty or Incorrect Products: If you receive a faulty or incorrect product, please contact us immediately upon receipt. We will arrange for the return shipping and provide a replacement or refund, as per your preference.

9. Statutory Rights: This returns policy does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

10. Contact Information: If you have any questions or need further assistance regarding returns, please contact our customer support team at hq@puzzleboat.com.

Please note that this returns policy is subject to change. Any updates or modifications will be communicated to you through our website or other appropriate channels.